There will come a time in your business when the calls will be pouring in, and you may not be able to answer the phone each time it rings. When potential clients are calling, they like to hear a live voice, and If a live person doesn’t answer the phone, you risk the chance of them hanging up before leaving a voicemail. When your business is taking off, and you are spending $1,000 or more in marketing each month, it may be time to look into a live answering service.
What is a Live Answering Service?
There are many answering services, and they all offer a variety of services depending on the company and what plan you choose. Services include everything from basic phone answering and message services to full-service options where they service acts as a secretary by asking screening questions, setting appointments and even offering customer service support. It all depends on your current business needs.
What are the benefits of a Live Answering Service?
While a Live Answering Service is not a “must-have,” especially early on in your real estate investing career, there are many benefits to hiring one when the time is right in your business.
1) Can act as a screening.
Some services allow you to provide screening questions for them to ask, preparing you for your follow-up call to set an appointment.
2) Builds confidence.
Leads will have confidence that you offer exceptional customer service, are accessible and value having open lines of communication.
3) Avoid missing important calls.
There will always be someone to answer the phone. Many callers hang up if they get a voicemail, instead of a live person. Having an answering service will help you convert more leads into sales.
4) Organization of leads
Allows you to have a convenient way to organize your leads. Some answering services even synch with our ProfitGrabber Pro system, allowing you to manage the sales process, from lead all the way through closing, all in one place.
5) Cost effective.
In most cases, an answering service costs less than hiring a secretary.
When should I use a live answering service?
Like I stated above, I do not recommend using an answering service until you are spending at least $1,000 in marketing each month. A few other signs that it may be time to recruit some help include:
- Your business is getting so busy that it is hard to answer messages within a reasonable amount of time.
- You frequently need to interrupt phone calls or meetings to answer calls.
So, when it is time, looking for a Live Answering Service can help take your business to the next level, reduce your amount of stress, and give your clients confidence that you are committed to providing great service. You can find scripts and other information on how to effectively use phone calls and answering services to grow your real estate investing business with our Foreclosure Investing Mastery course.